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Important HolidayShipping Updates

Your long time loyalty with Sivana continues to drive us to delight you with our unique assortment that we take great pride in curating for you. Setting your expectations and delivering to our high standard of exceptional customer service, is paramount to our team.

Over the last year and a half, we have navigated through unusual times that continue to bring challenges to how we operate. In recent months, we have been faced with unexpected supply chain hurdles, which inevitably result in product delays. Now with the added tension on global logistics as we move into the holiday season, we will only be able to guarantee Christmas delivery if orders are placed before December 1st. For that reason, we are offering everyone 25% off their order with code: THANKYOU25, as a thank you for shopping and supporting us early on as we continue to navigate through these challenges.

We will continue to release new arrivals throughout the month, but will not be restocking as we move into November. As always thank you for your loyalty.

Warm regards,

Sivana Team

Returns & Exchanges

Looking for information on Sivana returns & exchanges? Find help for refunds, making exchanges, our return policy, and other related queries.

Our Return Policy

We know that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed or defective merchandise for return or exchange within 60 days from the original shipping date.

  • Unless the item is defective, you will be responsible for shipping costs to send the item back to us.
  • Items purchased outside of the United States are not eligible for returns due to customs issues.
  • Your refund will be credited back to the original method of payment used to make the original purchase.
  • Original shipping costs are non-refundable.
  • We usually process returns quickly, but just in case, please allow up to 14 business days from when we receive the items for your account to be refunded. We will send you an email once we have completed the refund process.

How To Make A Return

Please visit our Exchanges & Returns Portal. Unless the item is defective or damaged, you will be responsible for the shipping costs to send the item back to us.

Start a Return

Shipping costs are non-refundable. Your refund will be credited back to the original method of payment used to make the original purchase.
See shipping terms here.

If you have any questions, feel free to send us a message or give us a call at 855.692.8692

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